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Samantha James

Samantha James

Samantha James

Company: Dŵr Cymru/Welsh Water

Job title: Managing director household customer services


A chartered accountant by background, Sam worked with PricewaterhouseCoopers prior to joining Welsh Water. She undertook senior roles in Finance and Customer Service before being appointed MD of Household Customer Services in early 2018 and is responsible for the implementation of Welsh Water’s strategy for customers in vulnerable circumstances, which she launched in November last year. This targets increasing the number of households receiving financial support towards paying their charges to 150,000, as well as expanding the number of people registered for Priority Services to 100,000, through better use of data, more collaboration with our network of over 180 partners and a continued focus on the development of colleagues across the business to ensure that all customers in vulnerable circumstances receive the support and service they expect from their water provider.


The positive effects of data sharing within the utilities sector 9:15 am

Data sharing between Western Power and Dŵr Cymru The positive impact it has had on identifying and protecting vulnerable customers Why other utility companies should consider data sharingRead more

day: 27 June 2019