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Speakers

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Jane Gray

Content director - Utility Week

Jane joined Utility Week in 2014 and has reported on developments in both the energy and water sectors at a critical time in their development. As content director, she is responsible for ensuring all Utility Week’s content is of the read more

Amanda Philips

Priority services lead - United Utilities

Amanda has worked within the water industry and United Utilities (UU) for more than 10 years, starting as a HR secretary and since then has worked her way around the organisation gaining knowledge and experience via such roles as, Intranet read more

Chris Fitch

Vulnerability lead - Money Advice Trust

Chris Fitch is the Money Advice Trust's vulnerability lead, and a research fellow at Bristol University’s Personal Finance Research Centre. Over the last 13 years, Chris has run a programme of research on vulnerability, financial difficulty, and financial services. This read more

Dan Alchin

Head of retail policy and regulation - Energy UK

Dan is Deputy Director, Retail at Energy UK. He is responsible for developing and leading the associations approach on retail and social policy issues. Dan previously worked in public affairs and communications, where he advised FTSE 100 firms and not read more

Dan Walker-Nolan

Principal strategy and policy - Ofwat

Dan is currently at Ofwat, where he is developing a framework to assess how water companies address vulnerability in PR19. He previously worked in public affairs and policy roles around the energy sector for nearly a decade. Before joining Ofwat, read more

Daniel Bowling

Senior policy officer - ICO

Daniel is a Senior Policy Officer within the ICO’s Strategic Policy Directorate. He leads work on non-financial regulated industries, such as utilities, telecommunications, and the gambling industry. Daniel has responsibility for managing strategic relationships with industry stakeholders, in order to read more

Elizabeth Errington

Principle policy manager - Citizens Advice

Elizabeth joined the Energy Retail Markets team in 2017. Her main focus is delivering rigorous insight on Retail Market outcomes for consumers through monitoring industry performance. This work ensures that Citizens Advice can deliver leading research and advocacy on domestic read more

Laura Dosanjh

Senior advisor, philanthropy division - Charities Aid Foundation

Laura is a Senior Advisor in the Philanthropy Division at Charities Aid Foundation. She helps clients to develop and deliver their corporate responsibility and sustainability strategies, with a strong focus on social impact. Laura recently led cross-industry CAF’s roundtable on read more

Lord Larry Whitty

Chair - Commission for Customers in Vulnerable Circumstances

After earlier jobs in the aviation industry and the civil service and a degree in economics from St John’s College Cambridge, Larry Whitty started working for the trade union movement in 1970. He became general secretary of the Labour Party read more

Matt Cole

Head of customer vulnerability - npower

Matthew heads up npower's domestic policy and social energy unit, and is responsible for both the corporate response to evolving public policy, and also the definition and commissioning of services to support their most vulnerable customers. Over the last two read more

Meghna Tewari

Head of consumer policy - Ofgem

Meghna Tewari is the Head of Ofgem’s policy team. This covers domestic, vulnerable and business consumers policy. Meghna is an economist with a background in competition policy and consumer protection. She has significant experience in developmental finance and banking. She read more

Phil Marshall

Deputy chief executive - Consumer Council for Water

Phil has nearly 30 years’ experience in the water sector, working previously for Yorkshire Water, United Utilities and Bristol Water, where he was director of customer service. Phil joined CCWater in February 2015. He is responsible for managing its relationship read more

Rebecca Dibb-Simkin

Product and marketing director - Octopus Energy

Rebecca is product and marketing director at Octopus Energy, a multi-award-winning challenger energy supplier. Octopus is an e-commerce specialist and digital first with product, marketing, and customer service. It’s changing the way people consume and buy energy with ground-breaking product read more

Rob Salter-Church

Director of retail systems transformation - Ofgem

Rob joined Ofgem in November 2013 to lead our work on smart metering and smarter markets, having worked in a number of departments in central Government for more than a decade, advising various Cabinet Ministers and the Head of the read more

Steve Crabb

Director, consumer vulnerability - Centrica

Steve is responsible for the business's strategy for looking after customers who need extra help and for corporate citizenship programmes including volunteering and charity partnerships. Prior to joining British Gas in 2014 Steve held external affairs roles with a number read more

Katie Evans

Head of research and policy - Money and Mental Health Policy Institute

Katie is Head of Research and Policy at Money and Mental Health, where she leads a ground-breaking research programme exploring the links between mental health problems and financial difficulty. Katie's research has been widely discussed across government, regulators and academia. read more

Graham Biggs MBE

Secretary - Rural England

Graham is the Chief Executive of the Rural Services Network. Graham has been the Chief Officer/Executive of the Network since its formation in the early 2000’s and of SPARSE- Rural for some five years before that. Until 1st April 2009 read more

Alex Wilkes

Stakeholder engagement manager - Western Power Distribution

Alex leads WPD’s stakeholder engagement programme, including the development of and consultation on key aspects of WPD’s Business Plan. Alex also manages all aspects of WPD’s social obligations programme, including initiatives to support vulnerable customers, improve data held on the read more

Samantha James

Managing director household customer services - Dŵr Cymru/Welsh Water

A chartered accountant by background, Sam worked with PricewaterhouseCoopers prior to joining Welsh Water. She undertook senior roles in Finance and Customer Service before being appointed MD of Household Customer Services in early 2018 and is responsible for the implementation read more

Heather Novak

Inclusive services scheme manager - BSI

Heather manages the scheme for Inclusive Service Verification at BSI - based on the BS 18477 standard for identifying and responding to consumer vulnerability. She is responsible for managing clients to assess and review their vulnerability policies ensuring their services read more

Kerry Potter

Priority services and customer vulnerability manager - UK Power Networks

Kerry leads the consumer vulnerability strategy, development and delivery of tailored support services that ensure UK Power Networks helps customers in vulnerable circumstances through any energy issues they may have. Kerry has worked in the utility industry for over 18 read more

Dan Meredith

Senior manager- public affairs - E.ON UK

Dan Meredith is Senior External Affairs Manager at E.ON. He is a graduate in Environmental Sciences and Ecology, but has worked in energy policy and communications for more than 15 years with experience in the UK, Brussels and Germany, for read more

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