Meghna Tewari

Head of retail market policy - Ofgem

Meghna Tewari is the Head of Ofgem’s retail markets policy team. This covers domestic, vulnerable and business consumers policy. In addition to her retail market experience, she has been closely involved with a number of Ofgem enforcement cases in the past. Her read more

Andrew Lincoln

Affordability and vulnerability lead - Ofwat

Andrew is Customer Policy Lead at Ofwat and also chairs UKRN’s Vulnerability Network.  Previously, Andrew worked in the Markets and Mergers Directorate at the Competition and Markets Authority.  He is an experienced policy professional with over twenty years experience working read more

Emma Clancy

Chief executive - CCW

Emma joins us from global building products manufacturer BMI where she was Director of Care and formerly served as Chair of the Building Regulations Advisory Committee (BRAC). She served the committee for over nine years and headed up a number read more

Giulia Privitera

Social sustainability strategy & programme manager - UK Power Networks

Giulia leads UK Power Networks’ social sustainability strategy and programme, responsible for a broad portfolio including the work we do with our partner organisations to support and prioritise our most vulnerable consumers. Her work at UK Power Networks has focused read more

Jo Causon

CEO - Institute of Customer Service

Jo joined The Institute as its CEO in 2009. She has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return read more

Jess Cook

Project development manager (water poverty) - NEA

Jess has over ten years’ experience in regulated industries, across finance and energy. Having previously led the Consumer Vulnerability programme for a Distribution Network Operator (DNO), she now leads National Energy Action’s work programme ‘People Living in Water Poverty and read more

Adam Scorer

Chief executive - NEA

Adam was appointed Chief Executive of National Energy Action, the national fuel poverty charity, in December 2017. He has an extensive history within the consumer movement working, among others, for Which? energywatch, Consumer Focus and Citizens Advice.  For much of read more

Helen Patterson

Customer service manager – credit management - Northumbrian Water

Passionate about customer service Helen Patterson began her career in the civil service. Helen joined the water industry and collections in 2012, originally dealing with litigation activity before moving into her current role which incorporates both collections strategies and data read more

Michelle Atkinson

Head of income - United Utilities

Michelle qualified as a Chartered Accountant in 2005 with Ernst & Young LLP, Manchester where she worked in the Audit Practice for six years.  Michelle joined United Utilities PLC in 2008 and has been with the company for over 11 read more

Simon O’Loughlin

Consumer vulnerability lead - SSEN

Simon has worked at SSE for 14 years; in Corporate Affairs, setting up social media and managing press enquiries; and in the energy supply side of SSE managing the Energy Ombudsman and Internal Communications teams before specialising in Consumer Vulnerability read more

Nina White

Director of financial customer care - Thames Water

Nina’s 20+ year career in credit has been predominantly in financial services.  In 2020 she made the move to utilities, joining Thames Water.  Building & leading teams across the spectrum of credit, including collections & recoveries operations, credit risk, strategy, read more

Matthew Cole

Vulnerable customer champion & lead - Fuel Bank Foundation

Matthew is a consumer champion, passionate about helping the energy industry identify and deliver innovative and unique outcomes for customers.  And then importantly to use this to both raise profile and to change perceptions. Previously Matt was responsible for npower’s read more

Matthew Vickers

Chief executive - Ombudsman Services

Matthew Vickers is CEO and Chief Ombudsman of Ombudsman Services (OS). OS is a private not-for-profit business which acts as the UK’s energy and telecommunications ombudsman and which runs the POPLA appeals scheme in parking. OS works to secure fair read more

Duncan McCombie

Customer engagement group chair - Western Power Distribution

Appointed as Chief Executive of YES Energy Solutions CIC in late 2016, he was attracted to the role by the company’s strong social purpose - addressing fuel poverty and reducing the impacts of climate change. With extensive commercial utility and read more

Rachel Ryan-Crisp

Affordability and vulnerability lead - Southern Water

Rachel Ryan-Crisp spent 16 years in the civil service, mostly working on energy issues, and culminating as the senior civil servant leading the energy markets and consumers team within the old Department of Energy and Climate Change for a period read more

Chris Fitch

Vulnerability lead - Money Advice Trust

Chris Fitch is the Trust's Vulnerability Lead, and a Research Fellow at Bristol University’s Personal Finance Research Centre. Over the last 13 years, Chris has run a programme of research on vulnerability, financial difficulty, and financial services. This has involved read more

Paul Walmsley

Energy relationship manager - Christians Against Poverty

Paul has worked at Christians Against Poverty for almost 10 years, working for most of that time as a debt advisor serving low income households in severe debt before taking on a team management role. He is now responsible for read more

Steve Crabb

Consumer advocate and independent chair - Energy UK

Steve Crabb is the independent Chair of the Energy UK Vulnerability Commitment. He is a specialist in consumer strategy and policy, with a particular focus on the needs of customers in vulnerable circumstances, and on the energy and water industries. read more

Laura Peters

Head of advice and information - Mental Health UK

Abby Jitendra

Principal policy manager - Citizens Advice

Kerry Potter

Group social impact and vulnerability manager - SGN

Anita Dougall

CEO - Sagacity Solutions

Anita’s career started in Investment Banking within NatWest Markets managing the investment portfolio of major energy companies before joining the Credit Strategy team at One 2 One (T-Mobile and now EE). During her time at One 2 One, Anita held read more

Jo Giles

Safeguarding manager - Cadent Gas

Pete Holland

Director of customer and wholesale services - Anglian Water

James Wallin

Digital editor - Utility Week

Jane Gray

Content director - Utility Week