It’s time to unlock the value in your data. With vulnerable customers struggling with debt, emerging technology can hold the key to better predicting, preventing and personalising the debt process. Inawisdom is a leading specialist in Artificial Intelligence (AI) and Machine Learning (ML) and an AWS Premier Consulting Partner. With extensive expertise and proven results in Utilities, we enable our customers to quickly discover and deliver business differentiation from their data assets. Inawisdom offer a rapid, simple ‘Discovery as a Service’ meaning, within just weeks, we can help you uncover trends and insights to achieve transformational business change.

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Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

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reach out

Debt and Mental Health often go hand in hand. Life events can make it difficult for people to manage bills. Many vulnerable customers disengage and remain unaware of the support on offer from charities and the companies they owe money. Reach:Out is a new and unique service from Sigma Connected to address the dual challenge of low engagement and low awareness of available support.

Where our clients are unable to contact their customers with debts they ask us to Reach:Out with our offer of support. As a confidential and impartial service – one that isn’t there to (and can't) collect debt – our supportive and empathetic Pathfinders can speak with people where creditors can’t. Creating a safe environment for sensitive disclosures means Pathfinders can explore reasons for non-payment and understand challenges faced.

Pathfinders then guide people to whichever charities are best place to help through any crisis or to improve financial, mental or physical wellbeing. They also explain what support our client can offer their vulnerable customers, giving people reasons to re-engage with the company they owe money to.

This approach builds trust, helps people better manage debts and improves outcomes for all parties.


Sagacity is a dynamic technology company dedicated to helping organisations solve complex business challenges using a combination of proprietary software and deep domain expertise within the utilities sector. Operating with a delivery focused, tailored and collaborative approach, Sagacity helps clients to reduce debt, improve revenue and margin, and optimise value through innovative data solutions and proven delivery methods. Offering both standard and tailored solutions to address some of the key challenges within the sector, capabilities include improved data quality, occupier identification and solutions to reduce the change of tenancy challenge.

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At Sopra Steria Financial Services we believe Utility organisations need to embrace digital change and make sure treating customers fairly and with respect is at the heart of their collections strategy. To overcome the barriers surrounding collections change, Utility organisations need to focus on debtor care, enhanced analytics and the implementation of resilient, robust debt recovery processes. With over 50 years’ experience helping financial service providers to transform and deliver change to meet customers’ expectations, we enable Utility organisations to put the right collections processes in place and make financial services easier to use, more accessible and customer friendly.

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WNS logo

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology, analytics and process expertise to co-create innovative, digitally led transformational solutions with over 380 clients across various industries. We deliver an entire spectrum of BPM solutions including industry-specific offerings, customer interaction services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. We have delivery centers worldwide including in Australia, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom and the United States.

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