Opening remarks from Adler & Allan followed by a discussion on CSO challenges and opportunities.

The water industry faces pressing questions about sustainability, affordability, and resilience. Key issues include whether current approaches to CSOs are sustainable, how relationships between WASCs, regulators, and customers can be strengthened to ensure investor confidence, and how the sector can balance regulatory goals with affordability. The sector must also consider its preparedness for increasingly frequent extreme weather events.  

This panel will explore whether longer AMP cycles could better support infrastructure upgrades, the extent of synergy vs siloed working among UK WASCs, the potential of innovation and digitisation to reduce spills, and the level of risk-taking encouraged across the industry.