Auriga Services Limited was formed in 2004, a not-for-profit trading subsidiary of Severn Trent Trust Fund (established in 1997). We produce quality solutions working to your timescales, delivering a service to enhance your brand. We work closely with some of the largest utility companies in the UK, as well as the NHS, Local Authorities, Small Organisations and Charities, managing their funds and schemes. With a team of over 60 employees, and 20 years' experience in the industry, we assess over 70,000 applications for financial help plus assessments for Warm Home Discount schemes, HHCRO audits and social tariffs.
For more information please visit: www.aurigaservices.co.uk
BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three units: Consulting, Solutions and Ventures. Consulting covers the advisory business; Solutions provides the tools for successful digital transformation, regulatory technology and advanced analytics; Ventures drives the financing and development of start-ups. BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 75 countries, engaging with them to achieve measurable and sustainable success.
For more information please visit: www.bearingpoint.com/en
Charis works across a wide variety of sectors supporting our clients to effectively manage their charitable funds. Our passion for providing maximum benefit to both our clients and their beneficiaries means we constantly strive for new ways to make a positive impact. We take a creative and practical approach, developing holistic solutions such as our unique shared programme. Through just one application to Charis, those in need are able to access assistance from many different funds.
For more information please visit: www.charisgrants.com
digdat provides a range of digital data management and communication solutions for businesses to make their data available in different formats, including layered maps. digdat develops, hosts and deploys on-demand digital data information services, consumer notification services and location data solutions, making it easily accessible to all types of user via various platforms. The digdat portfolio includes: digdat Utilities – a web-based asset data-management service, digdat Connect – a free, 24/7 online ‘look-up’ service for underground assets, digdat Communications – a hosted business solution providing real-time communication updates on events and activities, and the digdat Retailer Notification Service – an offering which enables wholesalers to communicate information about incidents, interruptions, investments and events that have the potential to impact their retailers’ customers.
For more information please visit: www.digdat.co.uk
Huntswood’s aim is to drive better outcomes for clients and their customers. By combining people, processes and technology, Huntswood delivers high-quality, practical and cost-efficient solutions to clients, all while effectively mitigating business risk. Huntswood supports firms across a range of regulated industries, including financial services, payments, utilities, travel, pharmaceuticals and gaming. Firms of all sizes choose Huntswood because of its successful track record of balancing regulatory expertise with end-to-end operational support.
For more information please visit: www.huntswood.com
Kirona’s mobile workforce software solutions enable you to improve customer service whilst ensuring workforce productivity is optimised with seamless connectivity between the field worker and office. Kirona’s software enables your mobile workforce to have the information required to carry out the job fully and effectively without having to return to base. Other benefits include optimised customer appointments, reduction in missed appointments and real-time visibility to enable customers to be kept updated. Kirona’s range of field service solutions includes dynamic resource scheduling, mobile workforce software and business information and analytical data that provides actionable insight for continual business improvement.
For more information please visit: www.kirona.com/who-we-work-with/waterenergyconference/
Water utilities - both domestic and non-domestic providers - are under increasing pressure to re-think how they approach customer experience. One of the biggest challenges facing water utilities today is the ability to consistently deliver exceptional frontline service using a customer’s preferred contact channel. This is only set to intensify if Ofwat goes ahead with WaterworCX from 2020 and water retailers continue to face rising complaints as witnessed by the Consumer Council for Water. At Parseq, we work with water utilities to transform the customer experience and improve back office efficiency, ultimately helping them exceed their regulatory obligations and lowering the cost to serve. We enable our clients to respond to paper correspondence in 24 hours and e-enquiries in four hours or less through our leading character recognition technology, automation and machine learning capabilities.
For more information please visit: www.parseq.com
Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect with their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. The company is ranked #1 on Fortune’s World’s Best Workplaces list, and Forbes has ranked the company one of the world’s most innovative companies for seven years in a row.
For information please visit www.salesforce.com
Upland Rant & Rave do things differently. That’s why our Utilities clients rely on us to proactively communicate and gather feedback from their customers and employees. As the leaders in real-time engagement, our approach chooses capturing emotion over using a traditional company survey - we simply ask your customers and employees how they feel, generating industry leading response rates. If that wasn't enough, as part of the Upland Software family, there's a whole host of other applications for you to explore to help to take your customer and employee experience to the next level.
For more information please visit www.rantandrave.com