Rob Mustard

Rob Mustard

Rob Mustard

Company: Scottish Water

Job title: Director of digital

Bio:

Rob is currently leading Scottish Water’s technology investment & transformation programme. He is passionate about enabling our people through appropriate technology and is responsible for developing Scottish Water’s digital strategy. With more than 20 years’ experience in the water industry, Rob has held a number of senior leadership positions across a variety of disciplines within Scottish Water. He was formerly Scottish Water’s general manager for waste water strategy and prior to that, general manager – waste water operations. Rob has held various other customer service, operational, technical and commercial roles throughout his career. Rob is a former non-executive director of Scottish Water Horizons Ltd. Rob has a BEng (Hons) in Civil Engineering from Heriot-Watt University, Edinburgh.

Seminars:

What is a perfect customer experience? 11:45 am

Customer journey mapping and leveraging technology to deliver for customer Are there any friction points with customers as multiple channels are developed? Integrating Big Data from CRMs, eCommerce platforms, analytics & social mediaRead more

day: 16 January 2019