Name
Case study: Communicating effectively in a crisis
Date & Time
Tuesday, February 25, 2025, 11:41 AM - 11:55 AM
Speakers
Rob Crumbie, head of communications, South East Water
Rob Crumbie
Description
  • Insight into live service updates tools to ensure customers have up to date information on works, interruptions and repairs
  • Exploring benefits of rapid digital updates and increasing customer satisfaction