25+
expert speakers
150+
attendees
3
hours networking
Utility Week’s Customer-First Forum puts customers at the heart of utility strategies and operations. Uniting senior leadership with customer service, engagement and experience professionals, this event aligns business priorities with a customer-first mindset.
Expert speakers include:

Andrew McMillan
Former Customer Director
John Lewis

Chris Norbury
Chief Executive Officer
E.ON Next

Catharine Skinner
Head of Customer Insight
Cadent

Mike Keil
Chief Executive
CCW

Louise Walsh
Chief Customer Contact Officer
Utilita

Simon O'Laughlin
Future Networks Innovation Manager
Scottish and Southern Electricity Networks
Who attends?

Hear from past delegates from Customer Summit: