Doug Spencer
Smart Metering Lead
Anglian Water

Catharine Skinner
Head of Customer Insight
Cadent

Serina Assi
Head of Enterprise Architecture, IT
Cadent Gas

Mark Howe
Senior Client Partner
Capita

Mike Keil
Chief Executive
CCW

Venus Galarza-Mullins
Principal Policy Manager
Citizens Advice

Helen Adey
Director of Settlement Services
Elexon

Chris Norbury
Chief Executive Officer
E.ON Next

Scott Somerville
Director of External Affairs
E.ON UK

Andrew McMillan
Former Head of Customer
John Lewis

Phil Durand
CX Adviser
Medallia

John Murphy
Head of Customer Excellence
NHS Shared Business Services

Jonathan Thurlwell
Head of AI Policy
Ofgem

Thea Hutchinson
Director
Ofwat

Simon O'Loughlin
Future Networks Innovation Project Manager
Scottish and Southern Electricity Networks

Imogen Landy
Deputy Director of Marketing
Smart Energy GB

Jamie Anderson
Senior Leader – Engagement
Trust Alliance Group

Louise Walsh
Chief Customer Contact Officer
Utilita

James Wallin
Editor-in-Chief
Utility Week

Alex Clay
Solutions Consultant
Verint

Ancel Boucher
Global VP – Utilities
Vyntelligence

Sampathkumaran Hariharan
Consulting Partner – Utilities
Wipro