Full Name
Sue Clarke
Job Title
head of customer strategy and customer research
Company
Pennon Group
Speaker Biography
Sue is responsible for the overall strategy in helping support our vulnerable customers for the Pennon Group, which covers Bristol Water, South West Water and Bournemouth Water.
Their strategy can be seen at our-customer-care-strategy.pdf (southwestwater.co.uk).
Sue’s work also covers on-going customer research and engagement across all brands and the work of the independent Challenge Panel, WaterShare+. Sue has worked in the Water Industry for 9 years, following 10 years working in the Retail sector.
Their strategy can be seen at our-customer-care-strategy.pdf (southwestwater.co.uk).
Sue’s work also covers on-going customer research and engagement across all brands and the work of the independent Challenge Panel, WaterShare+. Sue has worked in the Water Industry for 9 years, following 10 years working in the Retail sector.
Speaking At
