Name
Regulatory update: Resetting the debt landscape & rebuilding trust
Date & Time
Thursday, September 18, 2025, 9:45 AM - 10:35 AM
Speakers
Pippa Hussey, Head of Risk Strategy, Conduct, Risk and Vulnerable Customers, British Gas
Sean Murray, Head of Affordability & Vulnerability, E.ON Next
Nina White, Director of Income, Thames Water
Martin Campbell, Head of Consumer Vulnerability, Ofgem
Andrew White, Senior Leader, Consumer Council for Water
Sean Murray, Head of Affordability & Vulnerability, E.ON Next
Nina White, Director of Income, Thames Water
Martin Campbell, Head of Consumer Vulnerability, Ofgem
Andrew White, Senior Leader, Consumer Council for Water
Description
As the industry presses the ‘reset’ and ‘reform’ button, this session seeks to understand how the industry can make debt strategy work in practice. Starting with the latest updates from Ofgem’s debt reduction scheme and CCW’s reaction to the Cunliffe Review, followed by an open forum, where we invite the industry audience to discuss the implications for the future…
- As an industry how can we avoid deepening distrust with much wider implications for future initiatives and everything else the sector encompasses
- Which features of the energy and water market can help to prevent debt from being built up in the first place whilst enabling appropriate debt recovery by energy suppliers?
- How have utilities stacked up in 2025, what are the learnings and next actions?