150+
senior attendees
20+
industry expert speakers
16
insightful content sessions
3
hours of networking
Utility Week’s Consumer Debt & Vulnerability Conference will help industry to navigate these constantly evolving times, adapt to new vulnerability trends, and harness the power of consumer insight and engagement to support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies, innovate through personalisation, data and digitalisation, and consider new ways of working to serve and protect the customers most in need of help.
Expert speakers include

Johnny Timpson OBE
Chair
Financial Inclusion Commission (FIC)

Mike Gauterin
Customer Services and Technology Director
United Utilities

Louise Walsh
Chief Customer Contact Officer
Utilita

Dr Geraldine Paterson
Innovation Development Manager
SP Electricity North West

Nina White
Director of Household & Wholesale Income
Thames Water

Sean Murray
Head of Debt Transformation
E.ON Next
Headline sponsor

Co-sponsors


Only here can you:
GAIN INSIGHT
from UK regulators on resetting the debt landscape and rebuilding trust
LEARN
how your peers are refining their vulnerable customer strategies for winter 2025
NETWORK
with consumer vulnerability and debt leadership within utilities
REDEFINE
your approach to collections and customer care
Who attends?

Hear from past attendees