150+

senior attendees
 

20+

industry expert speakers

16

insightful content sessions

3

hours of networking

Utility Week’s Consumer Debt & Vulnerability Conference will help industry to navigate these constantly evolving times, adapt to new vulnerability trends, and harness the power of consumer insight and engagement to support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies, innovate through personalisation, data and digitalisation, and consider new ways of working to serve and protect the customers most in need of help.

Expert speakers include

Johnny Timpson OBE
Chair
Financial Inclusion Commission (FIC)  

Mike Gauterin
 
Customer Services and Technology Director
United Utilities   

Louise Walsh
Chief Customer Contact Officer
 Utilita   

Dr Geraldine Paterson
Innovation Development Manager
SP Electricity North West

Nina White
Director of Household & Wholesale Income
 Thames Water  
 

Sean Murray
Head of Debt Transformation
E.ON Next 

 

 

Headline sponsor

Co-sponsors

Only here can you:

GAIN INSIGHT

from UK regulators on resetting the debt landscape and rebuilding trust

LEARN

how your peers are refining their vulnerable customer strategies for winter 2025

NETWORK

with consumer vulnerability and debt leadership within utilities

REDEFINE

your approach to collections and customer care

Who attends?

Hear from past attendees