150+
attendees
25+
expert speakers
16
insightful content sessions
3
hours of networking
Utility Week’s Consumer Vulnerability & Debt Conference will bring together 150+ customer debt and vulnerability specialists from across the utilities sector to work collaboratively to tackle industry debt and protect vulnerable customers in an increasingly unpredictable world.
2026 Expert speakers included:
Martin Crouch
Interim Chief Economist
Ofwat
Beth Martin
Director of Consumer Protection and Competition
Ofgem
Karen Hunter
Customer Inclusion Manager
SP Electricity North West
Andrew White
Senior Leader - Social Policy
CCW
Louise Walsh
Chief Customer Contact Officer
Utilita
Alex Wilkes
Customer Service Director
South Staffs Water
Only here can you:
GAIN INSIGHT
into regulators’ debt relief and affordability plans for households
LEARN
how your peers are refining their debt collection and vulnerable customer strategies
NETWORK
in-person with vulnerability and debt leaders from regulators, utilities and NGOs
COLLABORATE
in action-oriented workshops led by vulnerability experts
2026 Headline sponsor
2026 Co-sponsors
Who attended in 2026?
Hear from past attendees
