Samantha Ross
Customer ODI Strategy Manager
Anglian Water

Graham Scanlon
Head of Critical National Infrastructure
Atos

Mark McAlpine
Executive Adviser
Atos

Georgie Richings
Management Consultant
Baringa

Catharine Skinner
Head of Customer Insight
Cadent

Phil Burrows
Head of Customer Vulnerability and Social Impact
Cadent

Emma Turnbull
Social Programmes Manager
Cadent

Nathan Robinson
Data Consultant
Capita

Andrew White
Senior Leader - Social Policy
CCW

Venus Galarza-Mullins
Principal Policy Manager
Citizens Advice

Lewis Storey
AI Consultant
CKDelta

Carolyn Delehanty
Vulnerability & Inclusive Design Consultant
Delehanty Consulting

Mark Alfer
Head of Growth (UK)
Echo

Tamara Dowson
Customers Policy and Regulation Senior Analyst
EDF

Charlotte Manley
Senior Leader of Recovery and Partner Strategy
EDF Energy

Rose Chard
Senior Advisor
Energy Systems Catapult

Mike Green
Head of Product
ENSEK

Colette Land
Head of Consulting
Experian

Ben Williams
Founder & Director
JoyntPay

Morven Lean
Head of Mental Health Accessible
Money & Mental Health

Beth Martin
Director of Consumer Protection and Competition
Ofgem

Martin Crouch
Interim Chief Economist
Ofwat

Nicola Dunn
New Business Director - AperiData
Paypoint

Mark Fawcitt
Credit Risk and Debt Solutions Manager
ScottishPower

Alex Wilkes
Customer Service Director
South Staffs Water

Karen Hunter
Customer Inclusion Manager
SP Electricity North West

Emma Merritt
Customer Vulnerability and Communities Lead
SSEN Distribution

Samuel Oliver-Jones
Senior Partnerships Manager
StepChange

Jan Levy
Managing Director
Three Hands Insight

Amber Cairns
Affordability Manager
United Utilities

Louise Walsh
Chief Customer Contact Officer
Utilita

Helen Boardman
Executive Director
Utilita Giving

Mabel Stevenson
Consumer Protection Manager (Domestic and Vulnerable Consumers Lead)
Utility Regulator NI

James Wallin
Editor-in-Chief
Utility Week