This highly anticipated panel discussion invites stakeholders from cross-industry for an open and constructive discussion about how different utilities are adapting to Ofwat’s/Ofgem’s standards, alongside challenging the changing face of vulnerability, the effectiveness and robustness of the Priority Services Register.

• Broadening the definition of essential services and vulnerability– what do we mean by this, what are we measuring, and why?
• What can we learn from other industries that share these challenges? How did they approach accessibility to ensure customers understood and benefited from the support offered, were not disadvantaged during service disruptions or emergencies?
• How do distributors work better with electricity and water? If the quality isn’t there, how can we improve it rapidly?