Name
A look at the customer debt landscape, and how we can develop a united approach to tackling household bill rises
Date & Time
Wednesday, September 30, 2026, 10:05 AM - 10:45 AM
Speakers
Tamara Dowson, Customers Policy and Regulation Senior Analyst, EDF
Gillian Sladen, Senior National Projects Manager, Places for People
Alex Wilkes, Customer Service Director, South Staffs Water
Andrew White, Senior Leader - Social Policy, CCW
Gillian Sladen, Senior National Projects Manager, Places for People
Alex Wilkes, Customer Service Director, South Staffs Water
Andrew White, Senior Leader - Social Policy, CCW
Description
- Where is customer debt heading, and what can we do as an industry about it?
- How are household bill rises impacting vulnerable customers?
- How can utilities work together to offer targeted support?
- Water companies are entering a period of steep bill rises. What can they learn from the energy sector to manage this effectively and communicate with customers?
- Is the Warm Homes Plan the answer to protecting vulnerable customers from high energy bills and long-term pain?