150+
attendees
25+
expert speakers
16
insightful content sessions
3
hours of networking
Utility Week’s Consumer Vulnerability & Debt Conference will bring together 150+ customer debt and vulnerability specialists from across the utilities sector to work collaboratively to tackle industry debt and protect vulnerable customers in an increasingly unpredictable world.
Expert speakers include:
James Hewitson
Managing Director, Head of Customer Support
HSBC UK
Mark Saxon
Customer Operations Director
Centrica Home Operations
Karen Hunter
Customer Inclusion Manager
SP Electricity North West
Andrew White
Senior Leader - Social Policy
CCW
Louise Walsh
Chief Customer Contact Officer
Utilita
Alex Wilkes
Customer Service Director
South Staffs Water
Only here can you:
GAIN INSIGHT
into regulators’ debt relief and affordability plans for households
LEARN
how your peers are refining their debt collection and vulnerable customer strategies
NETWORK
in-person with vulnerability and debt leaders from regulators, utilities and NGOs
COLLABORATE
in action-oriented workshops led by vulnerability experts
Co-sponsor
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