Name
Combatting consumer debt and ensuring no one is left behind
Date & Time
Wednesday, September 30, 2026, 11:55 AM - 12:35 PM
Speakers
Venus Galarza-Mullins, Principal Policy Manager, Citizens Advice
Louise Walsh, Chief Customer Contact Officer, Utilita
Jane Haymes, Collection Strategy Manager, United Utilities
Venus Galarza-Mullins Louise Walsh Jane Haymes
Description
  • Energy debt is now in the billions. How can we stop this rising further?
  • Defining vulnerability in a debt landscape, and who is most at risk
  • How do you support vulnerable customers and tackle affordability before it becomes debt?