Name
Combatting consumer debt and ensuring no one is left behind
Date & Time
Wednesday, September 30, 2026, 12:10 PM - 12:50 PM
Speakers
Venus Galarza-Mullins, Principal Policy Manager, Citizens Advice
Louise Walsh, Chief Customer Contact Officer, Utilita
Jane Haymes, Collection Strategy Manager, United Utilities
Graham Scanlon, Head of Critical National Infrastructure, Atos
Venus Galarza-Mullins Louise Walsh Jane Haymes Graham Scanlon
Description
  • Energy debt is now in the billions. How can we stop this rising further?
  • Defining vulnerability in a debt landscape, and who is most at risk
  • How do you support vulnerable customers and tackle affordability before it becomes debt?
Location Name
Mercian 1
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom