Name
How do we navigate customer behaviour when recovering debt?
Date & Time
Wednesday, September 30, 2026, 1:40 PM - 2:10 PM
Speakers
Vanessa Northam, Partnerships Director, StepChange
Mark Saxon, Customer Operations Director, Centrica Home Operations
Lisa Connell, Customer Service Manager, Northumbrian Water
Phil Burrows, Head of Customer Vulnerability and Social Impact, Cadent
Vanessa Northam Mark Saxon Lisa Connell Phil Burrows
Description
  • Is Ofgem's Debt Relief Scheme at risk of encouraging customers not to pay their debts?
  • Can energy adapt and apply social tariffs used by water companies?
  • What are the specific challenges customers are facing, and how can we help them?
Location Name
Mercian 1
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom