Name
How do we navigate customer behaviour when recovering debt?
Date & Time
Wednesday, September 30, 2026, 1:55 PM - 2:30 PM
Speakers
Vanessa Northam, Partnerships Director, StepChange
Lisa Connell, Customer Service Manager, Northumbrian Water
Phil Burrows, Head of Customer Vulnerability and Social Impact, Cadent
Charlotte Manley, Senior Leader of Recovery and Partner Strategy, EDF Energy
Vanessa Northam Lisa Connell Phil Burrows Charlotte Manley
Description
  • Is Ofgem's Debt Relief Scheme at risk of encouraging customers not to pay their debts?
  • Can energy adapt and apply social tariffs used by water companies?
  • What are the specific challenges customers are facing, and how can we help them?
  • How can we design an inclusive energy system that prevents customers falling into debt, and allows access to cleaner energy?
Location Name
Main Conference Room
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom