Name
How do we navigate customer behaviour when recovering debt?
Date & Time
Wednesday, September 30, 2026, 1:40 PM - 2:10 PM
Speakers
Vanessa Northam, Partnerships Director, StepChange
Mark Saxon, Customer Operations Director, Centrica Home Operations
Lisa Connell, Customer Service Manager, Northumbrian Water
Vanessa Northam Mark Saxon Lisa Connell
Description
  • Is Ofgem's Debt Relief Scheme at risk of encouraging customers not to pay their debts?
  • Can energy adapt and apply social tariffs used by water companies?
  • What are the specific challenges customers are facing, and how can we help them?