Name
Tailor-made strategies: A flexible approach to recovering customer debt
Date & Time
Wednesday, September 30, 2026, 2:25 PM - 2:40 PM
Speakers
Charlotte Manley, Senior Leader of Recovery and Partner Strategy, EDF Energy
Charlotte Manley
Description
  • Tailoring engagement for won’t-pay customers and vulnerable customers 
  • How can we be stricter on collection processes? 
  • What collection strategies have seen the most success in engaging customers? 
Location Name
Mercian 1
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom