Name
Identifying vulnerability in the field and managing unpredictable situations
Date & Time
Wednesday, September 30, 2026, 1:40 PM - 1:55 PM
Speakers
Karen Hunter, Customer Inclusion Manager, SP Electricity North West
Karen Hunter
Description
  • How can you prepare field teams to recognise when a customer needs to be communicated with differently?
  • How do you identify an escalating situation in the field and resolve in a calm, peaceful manner?
Location Name
Rookeries
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom