Name
Closing keynote: Evolving customer experience strategies and continuing on the path of inclusivity
Date & Time
Wednesday, September 30, 2026, 4:15 PM - 4:30 PM
Speakers
Description
- Using data and AI to understand human behaviours to better inform customer touchpoints
- Getting the balance right between automation and human interaction to support vulnerable customers
- How can the utilities sector learn from the finance sector to evolve their customer experience strategies?