Name
Putting the customer first: Addressing leakage with strong foundations and innovative approaches
Date & Time
Wednesday, September 30, 2026, 3:35 PM - 3:55 PM
Speakers
Katrina Flavell, Technical Specialist – Clean Water Networks, Yorkshire Water
Hannah Wardle, Head of Demand Reduction, Yorkshire Water
Katrina Flavell Hannah Wardle
Description

  • Leakage fundamentals and performance 

  • Where are our challenges and what are we doing to improve service for customers? 

  • How innovation supports leakage reduction 
     

Location Name
Mercian 1
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom