Name
A look at the customer debt landscape, and how we can develop a united approach to tackling household bill rises
Date & Time
Wednesday, September 30, 2026, 10:10 AM - 10:45 AM
Speakers
Tamara Dowson, Customers Policy and Regulation Senior Analyst, EDF
Alex Wilkes, Customer Service Director, South Staffs Water
Andrew White, Senior Leader - Social Policy, CCW
Georgie Richings, Management Consultant, Baringa
Tamara Dowson Alex Wilkes Andrew White Georgie Richings
Description
  • Where is customer debt heading, and what can we do as an industry about it?
  • How are household bill rises impacting vulnerable customers?
  • How can utilities work together to offer targeted support?
  • Water companies are entering a period of steep bill rises. What can they learn from the energy sector to manage this effectively and communicate with customers?
  • Is the Warm Homes Plan the answer to protecting vulnerable customers from high energy bills and long-term pain?
Location Name
Main Conference Room
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom