Name
Improving customer communications for people in vulnerable circumstances
Date & Time
Wednesday, September 30, 2026, 2:15 PM - 2:55 PM
Speakers
Morven Lean, Head of Mental Health Accessible, Money & Mental Health
Morven Lean
Description

 

In this interactive session, led by Money and Mental Health, delegates will split into groups and review customer communications through the lens of vulnerable customers using lived experience feedback. They will identify key changes they would make and develop a better understanding of how even the smallest changes can make the biggest impacts to improve outcomes for customers in vulnerable circumstances.

 

Location Name
Breakout Room
Full Address
The Birmingham Conference & Events Centre.
Hill Street
Birmingham B5 4EW
United Kingdom