Agenda: WWT Water Resilience Workshop

SAFEGUARDING WATER IN TIMES OF DISRUPTION
10:35 AM																Building resilient water systems: People, assets and regulation Identifying risks to system resilience to prevent incidents Balancing regulatory guidance as a resilience risk and enabler Prioritising resilience in policy and operations To what extent are we prepared for a wide enough range of incidents as a sector? Jon Chappell, Head of Water Resources and Planning, Water UK
10:45 AM																Case study 1: Bramley petrol contamination Learning from Thames Water’s fuel leak contamination one year on Protecting public health amid chemical contamination and taste and odour changes
10:55 AM																Case study 2: Sussex water outage Managing and repairing storm damaged assets in a timely manner Preparing for high volume of consumer impact during an incident Douglas Whitfield, Water Supply Director, South East Water
11:05 AM																The supply chain perspective Optimising resources to mitigate incident disruption Minimising risk through effective supply chain collaboration
11:15 AM																Question and answer session

EMERGENCY PLANNING FOR ESSENTIAL WATER SERVICES
12:00 PM																Interactive session – The Perfect Storm: Stress testing resilience and emergency plans - Is your water system ready? Collaborate with your peers in small groups during this scenario exercise, where you become the Resilience Board of a UK water company facing escalating shocks such as extreme flooding, asset failures, power outages, media scrutiny and regulatory intervention. It’s a strategic stress test of asset health, risk and investment planning, emergency governance and cross-sector coordination under stress. Expect candid insights into where resilience is overestimated, where silos slow action, and areas for priority in forward planning.
12:45 PM																Feedback session

ENHANCING COMMUNICATION STRATEGIES IN AN EMERGENCY
1:45 PM																Case study 3: Out-of-sector - Looking through the lens of best practice in crisis response Deploying emergency response plans effectively to maximise customer satisfaction Liaising with customers clearly, honestly and efficiently
1:55 PM																Using digital tools to support crisis response Maximising a range of communication channels to maintain customer satisfaction Utilising AI to better understand the inner workings of an incident
2:05 PM																Question and answer session  Deploying emergency response plans effectively to maximise customer satisfaction Liaising with customers clearly, honestly and efficiently
2:15 PM																Interactive session – Owning the narrative: Communicating during critical incidents Deploying emergency response plans effectively to maximise customer satisfaction Liaising with customers clearly, honestly and efficiently
3:10 PM																Feedback session