• Identifying risks to system resilience to prevent incidents 

• Balancing regulatory guidance as a resilience risk and enabler  

• Prioritising resilience in policy and operations 

• To what extent are we prepared for a wide enough range of incidents as a sector?  

• Reviewing and embedding learning from Dŵr Cymru Welsh Water's management of large-scale Boil Water Notices

• Developing clear and effective customer communications to protect public health

• Managing and repairing storm damaged assets in a timely manner 

• Preparing for high volume of consumer impact during an incident 

• Collaborating across the full supply chain to reduce incident disruption 

• Turning modelling into preventative action  

Hear from our expert speakers as they explore the below questions, plus questions from the audience. 

• What's your biggest challenge around building resilience? 

• How have your approaches to incident prevention evolved in the last 5 years?  

• What do the next 12 months look like for you regarding investment and planning in mitigating risk? 

• Collaborate with your peers in small groups during this scenario exercise, where you become the Resilience Board of a UK water company facing escalating shocks such as extreme flooding, asset failures, power outages, media scrutiny and regulatory intervention.  
• It’s a strategic stress test of asset health, risk and investment planning, emergency governance and cross-sector coordination under stress. Expect candid insights into where resilience is overestimated, where silos slow action, and areas for priority in forward planning.   

• Maximising a range of communication channels to maintain customer satisfaction 

• Utilising AI to better understand the inner workings of an incident 

• Understanding the latest Drinking Water Safety Plan (DWSP) guidance around quantity and sufficiency 

• Collaborating across the sector to maximise water availability and mitigate risks  

• Managing transitions with the full supply chain and building resilience across networks 

When a water incident happens, the challenge is not just operational. In moments of uncertainty, how an organisation communicates can either protect public trust or erode it. How can we communicate clearly and credibly, together? 

This interactive session brings the sector together to explore how we communicate during critical incidents, internally and externally, addressing misinformation, and ensure public education is prioritised over reputational defensiveness.