150+
attendees
25+
expert speakers
16
insightful content sessions
3
hours of networking
Utility Week’s Consumer Vulnerability & Debt Conference will bring together 150+ customer debt and vulnerability specialists from across the utilities sector to work collaboratively to tackle industry debt and protect vulnerable customers in an increasingly unpredictable world.
Expert speakers include:
Nina White
Director of Income
Thames Water
Dan Hookins
Litigation Manager
Octopus Energy
Karen Hunter
Customer Inclusion Manager
SP Electricity North West
Andrew White
Senior Leader - Social Policy
CCW
Louise Walsh
Chief Customer Contact Officer
Utilita
Alex Wilkes
Customer Service Director
South Staffs Water
Only here can you:
GAIN INSIGHT
into regulators’ debt relief and affordability plans for households
LEARN
how your peers are refining their debt collection and vulnerable customer strategies
NETWORK
in-person with vulnerability and debt leaders from regulators, utilities and NGOs
COLLABORATE
in action-oriented workshops led by vulnerability experts
Co-sponsor
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