150+

attendees
 

25+

expert speakers

16

insightful content sessions

3

hours of networking

Utility Week’s Consumer Vulnerability & Debt Conference will bring together 150+ customer debt and vulnerability specialists from across the utilities sector to work collaboratively to tackle industry debt and protect vulnerable customers in an increasingly unpredictable world. 

Expert speakers include:

Martin Crouch
Interim Chief Economist
Ofwat

Mark Saxon
Customer Operations Director
Centrica Home Operations

Karen Hunter
 Customer Inclusion Manager
 SP Electricity North West 

Andrew White
 Senior Leader - Social Policy
CCW 
 

Louise Walsh
Chief Customer Contact Officer
 Utilita 

 

Alex Wilkes
 Customer Service Director
South Staffs Water
 

VIEW FULL SPEAKER LIST

Only here can you:

GAIN INSIGHT

into regulators’ debt relief and affordability plans for households 

LEARN

how your peers are refining their debt collection and vulnerable customer strategies 

NETWORK

in-person with vulnerability and debt leaders from regulators, utilities and NGOs 

COLLABORATE

in action-oriented workshops led by vulnerability experts

Headline sponsor

Co-sponsor

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