Name
Bringing customer service to consumers’ doorsteps
Date & Time
Thursday, September 18, 2025, 3:25 PM - 3:40 PM
Speakers
Description
Part of their Smart Metering Initiative, NWG’s award-winning community engagement vehicles have gone beyond their initial remit, building long-term relationships and enhancing customer support.
This session explores how they came up with this idea, the impact it has had on local communities, and the next steps.