Full Name
Gary Adams
Job Title
Head of Metering
Company
Northumbrian Water Group
Speaker Biography
Gary is seasoned leader with 20+ years in utilities. He recently led the NWG Smart Meter Transformation, driving strategic changes in people, processes, systems, data, and customer experience. Gary leads a 220-strong field and office-based team and oversees a £160m programme delivering end-to-end metering operations, smart technology, and community engagement initiatives. A regular industry speaker, Gary has led award-winning initiatives in customer service.
Speaking At
