25+
expert speakers
150+
attendees
3
hours networking
52%
of attendees from utility networks and retailers
Gather with 150+ senior leaders dedicated to improving customer experience at Utility Week’s Customer Summit. Uncover the digital tools, strategies and policy transforming the way utilities serve their diverse consumer base through improving campaigns and communications, supporting vulnerable customers and optimising data use.
2025 Speakers included:
Jo Causon
CEO
Institute of Customer Service
Mike Gauterin
customer services and technology director
United Utilities
Helen Kyne
head of energy hubs
Utilita
Rob Crumbie
head of communications
South East Water
Toby Moore
head of customer services
Good Energy
Russell Lane
head of customer experience
Utilita
Only here can you:
LEARN
how your peers are refining their customer policies and rebuilding customer trust post winter
HEAR
what the utility customer of the future looks like in the digital era and how to prepare
EXPLORE
how to engage customers and drive meaningful behavioural change
2025 Co-sponsors:
Hear from past delegates:
