A recent Uswitch survey reveals consumer energy and water debt is at an all-time high, reaching £3.1 billion in 2024, the highest rate since records began. Increasing debt and vulnerability means energy and water suppliers are facing multiple new challenges to protect vulnerable groups, finding a balance between affordability, sustainability, and financial stability.
While the barriers are significant, the opportunities to build a more inclusive, efficient, and supportive energy and water ecosystem are vast. For that reason, this year we will put solutions at the heart of the agenda. To effectively tackle debt and vulnerability, it will be crucial to embrace innovation, ensuring compliance while driving efficiency, and a customer-first mindset.
Utility Week’s Consumer Debt & Vulnerability Conference will help industry to navigate these constantly evolving times, adapt to new vulnerability trends, and harness the power of consumer insight and engagement to support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies, innovate through personalisation, data and digitalisation, and consider new ways of working to serve and protect the customers most in need of help.
Who should attend?
Utility company directors, heads and managers responsible for:
- Vulnerable customers
- Consumer debt / debt recovery
- Billing and collections
- Customer service / relationship management
- Customer engagement / experience
- Stakeholder engagement and partnerships
- Corporate communications and external affairs
- Credit control, support and strategy
- Risk management
- Business performance
- Regulation and policy
- Commercial
- Net zero and sustainability
In addition to regulators, consumer bodies, credit and collections agencies and solution providers within the utilities sector.
BUSINESS ACTIVITY
(Consumer Vulnerability & Debt delegates 2023 - 2024)
JOB SENIORITY
(Consumer Vulnerability & Debt delegates 2023 - 2024)
Why attend?
>> Improve your collections and communications strategy
>> Drive efficiency across your team by learning from industry case studies
>> Discover emerging technologies, innovations and best practice to take back to your business
>> Network with over 100 senior decision makers over 2.5 hours of dedicated networking time
>> Be a part of our growing debt and vulnerability leadership community