Experian

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,600 people operating across 43 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.

For more information, please visit: experian.co.uk

Cadent

Cadent is the UK’s largest gas distribution network and is responsible for operating, maintaining and innovating the gas network, transporting gas safely and protecting people in an emergency. Its skilled workforce is committed to the communities it serves, ensuring gas reaches 11 million homes and businesses.
 
As part of its social impact programme, Cadent has a range of partnerships and support services. Through Ofgem’s Vulnerability and Carbon Monoxide Allowance (VCMA), for example, Cadent supports customers living in vulnerable situations by funding projects that raise awareness of carbon monoxide risks and improve energy efficiency. Its Services Beyond the Meter initiative goes further, offering extra support to customers who otherwise could be left in a vulnerable situation and without gas. This includes repairing or replacing unsafe appliances to keep properties safe and warm. 
 
Finally, Cadent commits one per cent of its pre-tax profits each year to Cadent Foundation, which funds charitable projects that tackle fuel poverty and promote sustainable solutions. Since its inception in 2019, Cadent Foundation has awarded over £25m to initiatives that help communities living in fuel poverty.
 
To learn more about Cadent’s services, please visit our stand or cadentgas.com

COEO

coeo UK offers innovative credit management solutions powered by cutting-edge technology, designed to enhance customer engagement and effectively manage bad debt volumes. By leveraging the latest tools, we streamline and optimise the credit management process, ensuring a smooth and efficient experience for both businesses and their customers. Our services are tailored to meet the specific needs of each client, delivering strategic solutions that help mitigate financial risk and maintain long-term stability. With a strong focus on precision, innovation, and client success, coeo UK enables businesses to confidently overcome credit challenges and concentrate on driving sustainable growth and achieving their strategic goals.

For more information, please visit: crscorporate.co.uk

Utility Week Live (19-20 May) - Europe's only pan-utility exhibition

After a record-breaking show in 2025, Utility Week Live will return to the NEC, Birmingham on 19-20 May 2026 with a new content programme with innovation front and centre, a host of new and much-loved returning features, and a range of opportunities for supply chain partners to show their support as utilities are asked to step up and deliver new infrastructure at a scale not seen since the Victorian era. 

A new central innovation stage brings together learnings from innovation projects across energy and water, cutting-edge R&D and academia to tackle the most pressing challenges facing utilities today, as well as a new Infrastructure Delivery Stage exploring practical solutions to deliver infrastructure rollout at pace. 

Find out more: utilityweeklive.co.uk

BSI

With over 120 years of expertise in standardization and assurance, BSI’s product certification is recognized worldwide as a mark of excellence. The Inclusive Service Kitemark™ supports compliance with Ofwat, Ofgem, and FCA requirements. Both the Inclusive Service and Service Excellence Kitemarks™ showcase commitment to delivering fair, accessible, exceptional customer experiences built on best practice.

For more information, please visit: bsigroup.com

Capita Digital Mover

Capita Tracing is one of the UK’s largest tracing focused business with 20 years’ experience in delivering tracing, data enrichment and remediation projects. The business started out by delivering services to the pensions sector,  and has now expanded its services across all sectors, enabling our partners to stay connected to their customers.

Whilst many utility firms rely on reactive customer contact, we have created solutions for the next generation of data enrichment, enabling our utility partners to precisely identify home movers pre & post move,  leading to better outcomes when it comes to acquisition, retention, debt management & self-service.

Our next generation offering includes:

• Pre home alerts giving utility firms a visual of their gone-aways before an event happens
• Post home move notifications to improve the accuracy of billing
• Real-time digital communication encouraging customers to use self-service channels to update their data
• Digital contact data verification, append & propensity to pay modelling to support collections

For more information, please contact Nathan Robinson

Collectmaxx

Collectmaxx partners with government bodies, councils and utility companies to provide confident support to residents facing financial difficulties. With unrivalled expertise in sensitive customer engagement, we turn difficult conversations into clear, positive outcomes. Using the most effective multilingual channels – phone, SMS/RCS, email, paylinks and interactive video –we make it easy for residents to take control and find fair, manageable solutions without added pressure. For organisations, it means a seamless, worry-free process: we manage communication from start to finish, ensuring every case is handled with care whilst trust, relationships and reputations remain protected.

For more information, please visit: collectmaxx.com

Connected Data

Is disconnected data slowing your business down?
Incomplete, inaccurate and fragmented data creates inefficiencies, increases compliance risks, and weakens customer engagement.
 
Connected Data is the solution.
We aren't simply a data provider - we are a data activator. We make data work for you, ensuring it’s actionable, optimal, and seamlessly integrated into your operations.
 
Connecting your data to our unique network of leading data providers, we optimise and activate external data to deliver deeper insights, smarter decision-making and unrivalled Data-Driven Debt Optimisation.  
 
Connect your data. Optimise your insights. Activate your outcomes.
Partner with Connected Data to activate external data and drive real business impact.
 
For more information, please visit: connecteddatacompany.com

Evouchers

Evouchers specialises in creating secure, flexible voucher systems enabling public sector organisations to support, reward and motivate their communities. The custom-built dashboard gives you full visibility and control over the lifecycle of your orders and Evouchers’ first-line support for your recipients ensures a positive experience for all.
Local authorities, social housing organisations, charities, schools and food banks use Evouchers to distribute over £200m of vouchers a year and via HolidayActivities, a platform designed and built specifically to support HAF programmes, engage all their eligible families and benefit from live eligibility data for compliant reporting for The Department for Education. Evouchers is proud to be a Crown Commercial Service supplier for voucher solutions across the UK, Europe and Worldwide and is committed to supporting
public sector organisations for the rapid deployment of vouchers. The potential for flexible voucher solutions that you and your community require, is realised in Evouchers.

For more information, please visit evouchers.com

First Locate (UK) Limited

First Locate is the UKs leading independent Debt Collection Agency

Our success, honed over a 26-year history of serving the Utility sector is our thought leadership that combines our people, operational structure and technology to give the best outcomes for our clients.

We lead competitor benchmarking across more than 90% of portfolios we work.
Services include Occupier/Void Identification, Liability Validation, Tracing Services for new and old customers, Contingent Debt Collection and White Label activity across customer management and early arrears.
 
For more information, please visit: 1stlocate.com

Yakara

Make customer engagement pay – with Yakara. 
 
Tailor your collections strategy to suit your customer’s needs. I&E assessments can allow you to gather key data to offer a range of payment options including one off, recurring and payment plans. While integrating with your existing systems via an API or secure data transfers. 
 
Our branded micro journeys delivered via RCS or SMS have high engagement rates and quick response times. Secure personalised links mean no logins, or apps to download, meaning higher complementation rate. 
 
We offer SMS, RCS, Interactive Voice Calls, automated 24 hour payment lines and Agent Assist Consoles. 
 
Payments are accepted via any card, payment wallet or open banking, directly into your merchant account

For more information, please visit: yakara.com