Gary Adams
Head of Metering
Northumbrian Water Group

Dan Alchin
Head of Customers Policy and Regulation Net Zero Strategy & Policy
EDF

Ranjit Blythe
Managing Director
Cadent Foundation

Martin Campbell
Head of Consumer Vulnerability
Ofgem

Dr Rose Chard
Fair Futures Programme Lead
Energy Systems Catapult

Lisa Connell
Customer Service Manager
Northumbrian Water Group

Steve Crabb
Senior Advisor
Sirio Strategies

Natasha Crooks
Vulnerable Customer Manager
Nie Networks

Steven Donovan
Vulnerability Lead
OVO Energy

Mike Gauterin
Customer Services & Technology Director
United Utilities

Richard Grinham
Business Development Director
COEO

Aimi Hayman
Stakeholder Engagement Manager
UK Power Networks

Dan Holloway
Founder and CEO
Rogue Interrobang, University of Oxford

Pippa Hussey
Head of Risk Strategy, Conduct, Risk and Vulnerable Customers
British Gas

Paul Lamont
Product Director
Experian

Colette Land
Head of Consulting
Experian

Sean Murray
Head of Affordability & Vulnerability
E.ON Next

Dr Geraldine Paterson
Innovation Development Manager
SP Electricity North West

Earl Richards
Technical Manager - Services Beyond the Meter
Cadent

Samantha Ross
Customer ODI Strategy Manager
Anglian Water

Luke Sculthorp FCICM
Head of Strategic Relationships
CICM Chartered Institute of Credit Management (CICM)

Paul Spence
Independent Chair of Energy UK’s Vulnerability Commitment
Energy UK

Alexis Stevens
Strategic Partnerships Manager
Money & Mental Health

Johnny Timpson OBE
Financial Inclusion Commissioner and Consumer Protection Panel Member
Financial Inclusion Commission (FIC) and National Independent Consumer Organization

James Wallin
Editor in Chief
Utility Week

Louise Walsh
Chief Customer Contact Officer
Utilita

Andrew White
Senior Leader
Consumer Council for Water

Nina White
Director of Income
Thames Water