Samantha Ross
Customer ODI Strategy Manager
Anglian Water

Graham Scanlon
Head of Critical National Infrastructure
Atos

Georgie Richings
Management Consultant
Baringa

Catharine Skinner
Head of Customer Insight
Cadent

Phil Burrows
Head of Customer Vulnerability and Social Impact
Cadent

Andrew White
Senior Leader - Social Policy
CCW

Mark Saxon
Customer Operations Director
Centrica Home Operations

Venus Galarza-Mullins
Principal Policy Manager
Citizens Advice

Aarthi Kumar
Data and AI Strategist
CKDelta

Carolyn Delehanty
Vulnerability & Inclusive Design Consultant
Delehanty Consulting

Senior representative
Echo

Tamara Dowson
Customers Policy and Regulation Senior Analyst
EDF

Rose Chard
Senior Advisor
Energy Systems Catapult

Senior representative
ENSEK

Colette Land
Head of Consulting
Experian

James Hewitson
Managing Director, Head of Customer Support
HSBC UK

Morven Lean
Head of Mental Health Accessible
Money & Mental Health

Lisa Connell
Customer Service Manager
Northumbrian Water

Beth Martin
Director of Consumer Protection and Competition
Ofgem

Martin Crouch
Interim Chief Economist
Ofwat

Gillian Sladen
Senior National Projects Manager
Places for People

Alex Wilkes
Customer Service Director
South Staffs Water

Karen Hunter
Customer Inclusion Manager
SP Electricity North West

Emma Merritt
Customer Vulnerability and Communities Lead
SSEN Distribution

Vanessa Northam
Partnerships Director
StepChange

Jan Levy
Managing Director
Three Hands Insight

Jane Haymes
Collection Strategy Manager
United Utilities

Louise Walsh
Chief Customer Contact Officer
Utilita

Helen Boardman
Executive Director
Utilita Giving

Senior representative
Utility Regulator

James Wallin
Editor-in-Chief
Utility Week

Katrina Flavell
Technical Specialist – Clean Water Networks
Yorkshire Water

Hannah Wardle
Head of Demand Reduction
Yorkshire Water