Samantha Ross
Customer ODI Strategy Manager
Anglian Water

Andrew White
Senior Leader - Social Policy
CCW

Venus Galarza-Mullins
Principal Policy Manager
Citizens Advice

Aarthi Kumar
Data and AI Strategist
CKDelta

Carolyn Delehanty
Vulnerability & Inclusive Design Consultant
Delehanty Consulting

Tamara Dowson
Customers Policy and Regulation Senior Analyst
EDF

Rose Chard
Senior Advisor
Energy Systems Catapult

James Hewitson
Managing Director, Head of Customer Support
HSBC UK

Alexis Stevens
Strategic Partnerships Manager
Money & Mental Health

Dan Hookins
Litigation Manager
Octopus Energy

Senior representative
Ofgem

Senior representatve
Ofwat

Gillian Sladen
Senior National Projects Manager
Places for People

Alex Wilkes
Customer Service Director
South Staffs Water

Karen Hunter
Customer Inclusion Manager
SP Electricity North West

Emma Merritt
Customer Vulnerability and Communities Lead
SSEN Distribution

Vanessa Northam
Partnerships Director
StepChange

Nina White
Director of Income
Thames Water

Jan Levy
Managing Director
Three Hands Insight

Senior representative
United Utilities

Louise Walsh
Chief Customer Contact Officer
Utilita

Senior representative
Utility Regulator

James Wallin
Editor-in-Chief
Utility Week